Service

AI Bots for Telegram and WhatsApp

Voice messages, files and AI replies; CRM and database integration.

Answer on the channel your customer already uses. The bot transcribes voice messages, handles files, answers from your knowledge base, and hands the conversation to a person when needed.

Starter

Telegram AI Bot

Telegram bot, commands + AI replies, deployment

$200
4 days · 1 revision(s)
Standard

Voice & Files Bot

+ voice messages (STT/TTS), files/photos, admin alerts

$550
8 days · 2 revision(s)
Advanced

WhatsApp + CRM Bot

+ WhatsApp, CRM/database integration, roles, usage logs

$1300
18 days · 3 revision(s)

Channels

Telegram and the WhatsApp Business API. The same bot logic runs on both; only the interface and message format differ.

Capabilities

  • Text and command handling
  • Voice message transcription (STT) and spoken replies (TTS)
  • Photo, PDF and document processing
  • Answers grounded in your knowledge base
  • Creating and updating records in a CRM or database
  • Human hand-off and alerts

Use cases

Appointment booking, order status lookup, collecting quote requests, daily summaries for the internal team, dispatching jobs to field staff. The bot does not just chat; it performs a defined action and records the result.

Security and privacy

For conversations containing personal data, retention period and access rights are defined up front. The bot never exposes records the user is not allowed to see. A written retention policy covers message logs and files.

Delivery

Bot setup, server deployment, channel connection and an admin panel are delivered. Adding a new command or scenario is done from the panel.

Frequently asked questions

Do we need a WhatsApp Business API account?

Yes. An approved Business account and number are required on Meta's side. The application steps are handled together, and porting your existing number is possible.

Does the bot hand off when it misunderstands?

Yes. Below a confidence threshold, or whenever the customer asks, the conversation is transferred to a person and that person is notified.

How does voice message support work?

The audio is transcribed, the text is processed, and a reply can be spoken back. Language and voice profile are chosen at project start.

Does it connect to our existing CRM?

It connects to systems with an API. Without an API, integration is done through the database or a small bridge service.

Where are messages stored?

Storage location and retention are stated in the agreement. If requested, only the last N days are kept and older data is deleted automatically.

Related work

Not sure which package fits?

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